How to Become a Member

At Hand in Hand, becoming a member means gaining access to a personalized navigation plan, compassionate care, and a team of professionals dedicated to helping you thrive. Our intake process is simple, supportive, and designed to get you connected to the resources you need as quickly as possible.

STEP 1: Referral or Self-Initiation

Good news: You may be referred to Hand in Hand through a partner organization ; or you can sign up on your own!

STEP 2: Intake Forms

Complete a quick online intake form or schedule an in-person appointment to complete it in our office

STEP 3: Introductory Counseling Session

Meet with one of our licensed clinical professionals to talk through your goals, time commitments, and existing barriers.

We use industry-standard tools to evaluate your social determinants of health and needs.

STEP 4: Good-Faith Partnership Agreement

Affirm a mutual commitment to your success by signing a partnership agreement to acknowledge your engagement in the process

This ensures mutual accountability and a strong foundation for success.

STEP 5: Navigation & Resource Mapping

Match with a skilled resource navigator who will identify the most relevant support systems available that fits your needs (housing, healthcare, employment, etc.). 

Your navigator will map out a plan for achieving your desired outcome and can help with supportive tasks such as but not limited to: administrative support, appointment setting, form completion, referral management, agency liaising, and service advocacy

STEP 6: Follow-Up & Continued Support

After goals are met, we’ll complete a follow-up evaluation to gain your feedback with post-check-ins to ensure lasting support. 

This helps us to improve our capabilities, refine our methods, and measure our impact.

Benefits of Membership

  • Access to experienced and skilled social service professionals 

  • A tailored plan of support

  • Trusted advocacy throughout your service journey 

  • White glove service, top-quality performance, and, most importantly, compassionate care

FAQs

  • Most of our services are open to New York City residents, with some programs prioritized for low-income families, youth, and individuals facing housing or employment barriers.

  • Yes! Most of our services are free or offered on a sliding scale thanks to community partnerships and funding. We’ll always be transparent about any costs upfront.

  • You can call our office, email us, or use the “Get Support” form on our website. A staff member will reach out within 48 hours to guide your next steps.

  • Some services require documentation (like ID, income verification, or proof of residence). If you’re unsure, we’ll walk you through what’s needed.

  • Yes. We offer services that are safe and accessible to undocumented individuals. Your privacy and safety are always respected.

  • Applications usually open in the spring. We’ll post updates on our website and social channels, and we can help you complete your application in person.

  • Yes. We have multilingual staff and translation services available to support Spanish-speaking and other non-English-speaking community members.

  • Absolutely! Use our referral form online or call our office. We’ll follow up with them directly.